Returns & Refunds
At Aura-Link, every piece is made and selected with care and intention. We want you to absolutely love your jewellery and crystal pieces but if something isn’t quite right, we’re here to help.
💎 Returns
We accept returns within 14 days of delivery for unused, unworn items in their original packaging. To request a return, please contact us at ‘auralinkjewellery@gmail.com’ with your order number and reason for return.
Please note:
- Permanent jewellery and custom-fit pieces are final sale due to their personalised nature.
- For hygiene reasons, earrings and body jewellery cannot be returned.
- Customers are responsible for return shipping costs unless the item was received damaged, faulty or incorrect.
Damaged Items on Arrival
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of:
- The damaged item
- The packaging it arrived in
- Any visible damage to the parcel
These photos help us assess transport-related damage and arrange a suitable resolution. Unfortunately, we may be unable to process claims for damage reported without photographic evidence or after the 48-hour period.
✨ Refunds
Once we receive and inspect your return, we’ll notify you and process your refund within 5–7 business days.
Refunds will be issued to the original payment method only.
📦 Exchanges
If you’d like to exchange your item for a different style or crystal, please email us first to confirm availability.
🩵 Damaged or Incorrect Orders
If your order arrives damaged or isn’t what you expected, please contact us within 7 days of delivery with photos, and we’ll make it right as quickly as possible.
Email: auralinkjewellery@gmail.com
Address: Perth, Western Australia
Thank you for supporting Aura-Link Jewellery — intentional jewellery, made with love.